Last Updated: March 5, 2025

At Limo Center, accessible from limocentre.com.au, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and store your personal data when you use our website or services.

1. Data Controller

Limo Center is the data controller responsible for your personal data. You can contact us regarding any privacy concerns at:

Business Name: Limo Center
Business Address: 365 Burwood Rd, Hawthorn, 3122 VIC Australia
Email: info@support.limocentre.com.au

2. What Data We Collect

We may collect the following personal data when you use our website or services:

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details provided by you.
  • Booking Information: Date and time of your booking, limousine service preferences, and any other information related to the service you request.
  • Payment Information: Credit/debit card details and billing information (processed through a third-party payment provider).
  • Technical Data: IP address, browser type, device information, and other similar data collected automatically through cookies and other tracking technologies.
  • Communication Records: Any communication between you and Limo Center, including emails and phone conversations.
3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To process and manage your bookings and provide our limousine services.
  • To contact you regarding your booking or any customer support issues.
  • To process payments for our services.
  • To improve our website, services, and user experience.
  • To send you marketing communications (if you have consented to receive such communications).
  • To comply with legal obligations and protect our legitimate business interests.
4. Legal Basis for Processing Your Data

We process your personal data on the following legal bases:

  • Contractual Necessity: To fulfill the contract between you and Limo Center when you book our services.
  • Legitimate Interests: To improve our services, ensure the security of our website, and manage business operations.
  • Consent: For marketing communications, where required.
  • Legal Obligation: To comply with applicable legal requirements, such as tax or regulatory obligations.
5. How We Store Your Data

We store your personal data securely using industry-standard encryption and access control measures. Your data will only be stored for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  • Data Retention Periods:
    • Booking and transaction data: Retained for a minimum of 6 years for legal and regulatory purposes.
    • Marketing data: Retained until you opt out or withdraw your consent.
    • Communication records: Retained for up to 2 years from the date of communication.
6. How We Share Your Data

We may share your data with the following third parties, where necessary:

  • Payment Processors: To process your payments securely.
  • Service Providers: For IT services, data storage, website hosting, and email communication.
  • Legal Authorities: Where required by law, for legal disputes, or to protect the rights and safety of Limo Center.

We will never sell or share your personal data with third parties for marketing purposes without your consent.

7. International Data Transfers

We may transfer your personal data outside the European Economic Area (EEA) to third-party service providers, in compliance with GDPR. In such cases, we will ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data.

8. Cookies and Tracking Technologies

Limo Center uses cookies and similar tracking technologies to enhance your experience on our website, including:

  • Essential Cookies: Necessary for website functionality and security.
  • Analytical Cookies: To analyze website performance and user behavior.
  • Marketing Cookies: Used only if you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings.

9. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal conditions.
  • Right to Restriction: You can ask us to restrict the processing of your personal data.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Object: You can object to our processing of your data for marketing or legitimate interest purposes.
  • Right to Withdraw Consent: Where we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@support.limocentre.com.au We will respond to your request within one month.

10. Security of Your Data

We take the security of your personal data seriously and implement various security measures to protect it from unauthorized access, loss, or disclosure. These measures include encryption, firewalls, and secure server facilities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal or business developments. We will post any changes on this page and notify you via email if necessary. Please check this page regularly to stay informed of any updates.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@support.limocentre.com.au
Address: 365 Burwood Rd, Hawthorn, 3122 VIC Australia